Booking Terms & Conditions

Who can stay

The person who completes the Booking Form is responsible for the booking and must be 18 years of age or older.

Only the people named on the Booking Form may stay with us.

Your booking is personal to you. You must contact us in writing if you wish to transfer your booking to another party.

If your booking request is connected to any other booking, for example, because you know the other party or share a common purpose in visiting the park then, you must inform us of the connection. If you do not tell us about a connection, we may cancel your booking immediately and, (if your stay with us has started) require you to leave the park.

Group Bookings

We take a limited number of group bookings by prior arrangement only. If you request a booking for more than two people, we may ask you to provide evidence to our reasonable satisfaction that you are all couples or all members of the same family.

You must tell us if your booking request is connected to any other booking, for example, because you know the other party or share a common purpose in visiting the park. If you do not tell us about a connection, we may cancel your booking immediately and (if your stay with us has started) require you to leave the park. You will only be entitled to a refund if a third party takes up your booking. In that event, we will refund you up to the money we receive for the re-booking less our reasonable administration charges.

When we accept a group booking, a security deposit and a larger deposit payment may be required.

Commercial Bookings

Our service is offered for holiday and recreation purposes only. We do not accept commercial bookings.

Pets

We do not accept pets in our cottages, lodges or holiday caravans.

We have several dog-friendly camping pods. Please select this option when booking your pod. A maximum of one dog is allowed per pod.

We allow up to two dogs per booking for tents and caravans/motor caravans on our campsite.

How to book

Bookings can be requested online (www.glen-nevis.co.uk) or by telephone on 01397 702 191.

You must tell us your full requirements, for example, if you intend to bring any vehicles, tents or other structures. We need this information when deciding whether we can accept your booking and we may not be able to accommodate changes.

A contract exists when we have issued our confirmation to you. Please check our confirmation carefully to see if it reflects your wishes. Please let us know of any difference within seven days unless your holiday starts within 14 days, in which case you should inform us within 24 hours.

We will try to allocate you the location of your choice in the Park, but bookings are not conditional on this.

We reserve the right to refuse any booking.

Requesting a Specific Cottage, Lodge, Pod or Pitch

Please let us know if you wish to book a specific property or pitch. We will do our best to accommodate this but cannot guarantee it and your booking is not conditional on this.

When you make a booking, you will receive a confirmation that details the allocated pitch or property. If, before your arrival, we need to move your booking to an alternative pitch or property of the same type, we will contact you.

The price you pay

Our prices include VAT.

The total balance of pitch and pod bookings is required at the time of booking.

When booking a cottage, lodge, or holiday caravan, a 25% deposit is required. The remaining balance is due 28 days before arrival. If the balance is not paid in time, then we may cancel the holiday and retain your deposit as our cancellation charge.

Provisional bookings can be made, without payment, when booking more than one month in advance. The required amount should be made within one week of the provisional booking being made; otherwise, the booking will be cancelled.

Arrivals and departures

Your location on the Park and directions to it will be confirmed in your pre-arrival email sent out shortly before arrival. If you are in any doubt, please check with us. Any guest staying in the wrong location may be required to move.

Cottages, lodges and holiday caravans are available from 4.00 pm on the day of arrival. Pods are available from 2.30 pm. Please follow the check-in instructions in your pre-arrival email.

Booked tent and caravan pitches are available from 12.00 pm on the day of arrival. Please follow the check-in instructions in your pre-arrival email.

Please let us know if you expect to arrive after 10.00 pm.

If we have not heard from you within 24 hours of your expected arrival, we may release your booking. You will only be entitled to a refund if a third party takes up your booking. In that event, we will refund you up to the money we receive for the re-booking less our reasonable administration charges.

You must vacate your cottage, lodge, holiday caravan or Pod by 10.30 am on the day of departure.

You must vacate your tent or caravan pitch by 12.00 pm on the day of departure.

Hire of the property is on the understanding that guests take care of the property during their stay and return it in the same condition on departure.

Changes caused by exceptional circumstances

We may make reasonable changes to our Services. Our changes may reflect changes in relevant laws, guidance and regulatory requirements or implement minor technical adjustments and improvements, for example, to address a health and safety risk.

If we make changes which mean we can only provide your holiday in a radically different way, we will give you a choice between confirming your booking, agreeing on new booking dates with us or cancelling. We prefer that you postpone rather than cancel but will always allow you to cancel where the law gives you the right to do so.

Either of us has the right to cancel your holiday or any unused days if the law prevents you from visiting or staying with us or because we can no longer provide your holiday for any other reason outside our control. Again, we prefer that you postpone but will always allow you to cancel where the law gives you the right to do so.

If you decide to cancel in any of these circumstances and your holiday has not started, we will refund your booking, including any deposit. If your holiday has begun, then we will refund any days unused. We will not charge an administration fee, and we will only deduct any costs we have already incurred, which we cannot recover elsewhere. We will not be liable to make any other payment to you.

Either of us may also cancel your holiday or any unused days if Government guidance means that you should not visit or stay with us, even if the law still allows you to do so. If we cancel and your holiday has not started, we will refund your booking in full, including any deposit. If your holiday has begun, then we will refund in full any days unused when we cancel. We will not charge an administration fee. We will not be liable to make any other payment to you.

Cancellations

We prefer that customers who cannot take their holiday agree to postpone to a mutually convenient date. However, you may cancel your holiday at any time. Cancellations will be effective on the date we receive them.

If you cancel, cancellation charges are payable as follows unless you are doing so because we are in serious breach of our obligations in these terms and conditions:

Cancellation Charges for a Cottage, Lodge or Holiday Caravan Booking

28+ days before arrival - Full deposit is charged. 14 - 28 days before arrival - 50% of the accommodation cost is charged. Within 14 days of arrival - 100% of the accommodation cost is charged.

Cancellation Charges for Camping Pod Bookings

If you cancel your booking up to 1 week before arrival a full refund is allowed.

Within 7 days of arrival, if you cancel your booking 24 hours or more before your arrival date, we will charge the first night of your stay as a cancellation fee and refund any remaining balance.

If you cancel within 24 hours of arrival, it is unlikely that we will be able to re-let your pod, so you will not be entitled to a refund.

Cancellation Charges for Caravan & Tent Pitch Bookings

If you cancel your booking 24 hours or more before your arrival date, we will apply a £5 cancellation charge and refund the remaining balance.

If you cancel within 24 hours of arrival, we will also charge the first night of your stay and refund any remaining balance.

Staying on the Park

We have a set of park rules in place for the safety and comfort of our guests.

You are expected to follow our Park Rules while staying with us. Failure to do so may require you to leave the park immediately.

Complaints

We are confident you will be happy with our service. If you have a complaint, we encourage you to discuss it with us as soon as possible as this gives us the best chance of resolving it with you. If you remain unhappy, please get in touch with us again within 28 days of your departure, and we will try to help.

Personal data

Any personal data you give to us will be processed in accordance with the law and our privacy policy,